Official Documents

Fu99 Privacy Policy – Member Personal Data Protection for the Malaysia Platform

Fu99 treats your privacy as a priority. This document clearly outlines how we collect, use, store, and protect the personal data of every member who uses our platform.

Updated: June 2026  ·  English  ·  256-bit SSL Active

Six Data Protection Principles We Uphold

These are not promises on paper. Every one of these principles is reflected in how we build our systems, handle data and address every privacy-related enquiry.

End-to-End Encryption

All data transmitted between your device and fu99 servers is encrypted using 256-bit SSL protocol — the same standard used by banking institutions.

Secure Data Storage

Member personal data is stored on servers protected by strict access controls, intrusion detection systems and regular backups to ensure data integrity.

No Data Sales

Fu99 will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes without your explicit consent.

You're in Control

You have the right to access, correct, delete or request a copy of your personal data held by fu99 at any time.

Limited Data Use

Collected data is used solely for the purposes stated in this Privacy Policy — account management, security and service improvement only.

Defined Retention Periods

Fu99 sets specific data retention periods. Data that is no longer required will be securely deleted in accordance with established procedures.


Important Note: This Privacy Policy describes the data processing practices of fu99. By using the fu99 platform, you agree to the collection and use of information as outlined herein. Please read this document alongside Terms and Conditions us for a comprehensive overview of your rights and responsibilities.

1 Introduction and Scope of This Policy

Fu99 ("we", "Platform") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy ("Policy") explains how fu99 collects, processes, stores, protects, and, in certain circumstances, shares your personal data when you register, access, or use any services provided through the fu99.si website or the fu99 mobile app.

This policy applies to all platform users, including visitors browsing the website, prospective members in the registration process, registered and active members, and former members who have closed their accounts. Former members' personal data may still be retained for a specified period to fulfil legal and regulatory obligations.

We understand that in this digital age, trust in a platform begins with how that platform treats its users' personal data. At fu99, we choose to be open and transparent — telling you exactly what we collect, why we need it and how it is used, so you can make informed decisions.

2 Types of Personal Data Collected

Fu99 collects various types of personal data depending on how you interact with the platform. The following table provides an overview:

Data Categories Example Information Requirements
Personal Identity Full name, date of birth, gender, identification number Mandatory — KYC Verification
Contact Information Email address, phone number, residential address Mandatory — Account Management
Financial Data Payment methods, deposit and withdrawal records Mandatory — Transaction Processing
Technical Data IP address, browser type, operating system, device ID Automatic — Platform Security
Game Data Betting records, game history, wins and losses Automatic — System Operations
Communication Data Correspondence with customer support, feedback Optional — Service Improvement

fu99 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, religion, or political views unless required by applicable law.

3 How fu99 Collects Data

Fu99 collects personal data through several key methods:

  • Directly from you: When you complete a registration form, submit KYC documents, contact customer support or fill in your account profile.
  • Automatically during use: The fu99 system automatically records technical data such as your IP address, device information, session activity logs, and usage patterns each time you access the platform.
  • Via cookies and tracking technologies: fu99 uses cookies and similar technologies to enhance the user experience, analyze usage patterns, and maintain login session security.
  • From authorised third parties: During the KYC verification and fraud prevention process, fu99 may receive information from authorised third-party identity verification service providers.

You are always informed about the information required during the collection process. Mandatory fields are clearly marked, while optional information is entirely at your discretion.

4 Purpose of Personal Data Use

Fu99 uses the personal data collected for the following purposes only:

  • Account management: Creating, maintaining and managing your account, including registration processing and identity verification.
  • Transaction processing: Processing deposits, withdrawals and all financial transactions related to your account securely and accurately.
  • KYC and regulatory compliance: Meeting anti-money laundering (AML) obligations, age verification, and other applicable legal requirements.
  • Platform security: Detecting, investigating and preventing fraud, unauthorised access, account misuse and other suspicious activity.
  • Customer support: Providing effective assistance when you contact the fu99 support team with any enquiry or issue.
  • Product improvement: Analysing aggregated usage patterns (without identifying individuals) to improve platform features, user interface and the overall experience.
  • Important communications: Sending important notifications related to your account, changes to terms, security updates and other critical information.
  • Responsible gaming verification: Monitoring gameplay patterns to identify and assist members who may need support related to responsible gaming.

Consent Principle: fu99 does not send marketing communications without your consent. If you have signed up to receive promotions, you may withdraw that consent at any time through your account settings.

5 Third-Party Data Sharing and Disclosure

Fu99 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data disclosure is necessary and lawful:

  • Contracted service providers: Third parties that assist fu99 in platform operations — such as payment processing providers, cloud service providers, and KYC verification systems — may require access to certain data to carry out those functions. All such providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
  • Authorities and regulatory bodies: fu99 will disclose data to the relevant authorities where required by law, court order, or to fulfill legitimate legal obligations.
  • Financial crime prevention: As part of our efforts to combat money laundering and terrorism financing, fu99 may share certain information with authorised law enforcement agencies.
  • Business transfers: In the event of a merger, acquisition or asset transfer, user data may be transferred to a successor entity — subject to member notification and continued protection.

In all of the above data sharing situations, fu99 ensures that data recipients have adequate security and data protection measures in place, equivalent to the standards we uphold ourselves.

6 Technical and Organisational Security Measures

Fu99 continuously invests in security technology and procedures to protect your personal data. The key security measures we implement are:

  • Data encryption in transit: All communications between your browser or app and fu99 servers use TLS/SSL 256-bit protocol, ensuring data cannot be intercepted or read by unauthorised parties.
  • Data encryption at rest: Sensitive data stored in the fu99 database — including passwords processed through strong one-way hashing algorithms — is encrypted to prevent unauthorised access even in the event of a physical breach.
  • Role-based access control: Only fu99 staff with a legitimate business need are permitted to access member personal data. All access is logged and continuously monitored.
  • Two-factor authentication (2FA): All internal fu99 staff accounts with access to sensitive data are protected with 2FA. Members are also encouraged to enable 2FA on their own accounts.
  • Regular security testing: fu99 conducts regular penetration testing and security audits to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. In the event of a data breach that affects your rights and freedoms, fu99 is committed to notifying you within the timeframe required by applicable law.

7 Cookies and Tracking Technologies

The fu99 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security and understand how users interact with the platform. The following types of cookies are used:

  • Essential cookies (required): Required for core platform functions such as login session authentication, language preference memory and security. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance and analytics cookies: Helps fu99 understand how users interact with the platform by collecting aggregated, non-identifiable usage data. This information is used to improve performance and the overall user experience.
  • Functional cookies: Saving your preferences and settings — such as display preferences and language selection — so you do not need to reconfigure them each time you use the platform.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the fu99 platform. Session cookies are deleted automatically when you close your browser, while persistent cookies remain for a set period or until you delete them manually.

8 Your Rights as a Member Regarding Personal Data

As a fu99 platform member, you have the following rights regarding your personal data:

Right of Access

You have the right to obtain a copy of the personal data we hold about you, along with information on how it is being used.

Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request an immediate correction.

Right to Erasure ("Right to be Forgotten")

In certain circumstances, you may request the deletion of your personal data — subject to legal obligations that may require us to retain it.

Right to Object

You may object to the processing of your personal data for specific purposes, particularly for direct marketing.

Right to Data Portability

You may request your personal data in a machine-readable format for reuse or transfer as needed.

Right to Restriction of Processing

In certain circumstances, you may request fu99 to restrict the processing of your personal data while your request or complaint is being resolved.

To exercise any of the above rights, contact the fu99 support team via the in-platform live chat. We will respond within a reasonable timeframe and handle your request professionally.

9 Special Protections for Children's Data

The fu99 platform is strictly for individuals aged 18 and above. fu99 does not knowingly collect, process or store any personal data from individuals under the age of 18. Our KYC verification process is specifically designed to identify and prevent underage user registration.

If fu99 discovers that personal data of an underage individual has been collected inadvertently, that data will be deleted immediately and the relevant account will be terminated. If you believe your child or an underage individual you know has registered on this platform, please contact our support team for prompt action.

Minor Protection Commitment: fu99 has a zero-tolerance policy regarding the use of the platform by minors. We employ age verification technology and rigorous KYC processes to ensure full compliance with this principle.

10 Amendments to This Privacy Policy

Fu99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Members will be notified of any material amendments via in-platform notifications or registered email before the changes take effect.

The "Updated" date shown at the top of this page always reflects the date of the last revision made to this document. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the fu99 platform after any revision is published will be considered acceptance of the updated privacy terms.

If any amendments involve a fundamental change to how we use your data that requires fresh consent from you, we will request that consent explicitly before proceeding with the relevant data processing.

11 How to Contact fu99 Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how fu99 handles your personal data, we welcome you to get in touch. The fu99 data protection team is ready to assist you.

  • Live Chat: Contact us directly via the live chat feature available on the fu99 platform — the fastest way to get a response.
  • Support email: Send your privacy-related enquiries via the fu99 support email (listed in the footer of this page).
  • FAQ Section: Many privacy-related FAQs have been answered in the FAQ us.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and handling every complaint or request with seriousness and professionalism. Your satisfaction and the protection of your personal data are our top priorities at fu99.

For urgent inquiries related to your account security or data privacy, use the live chat feature within the fu99 platform. Our team is active 24 hours a day, 7 days a week to assist you.

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Now you know how fu99 protects your data and privacy. Register a free account and enjoy a safe, responsible digital entertainment experience.

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By registering, you agree to the Terms and Conditions and the fu99 Privacy Policy. This platform is for entertainment purposes. You must be 18 years of age or older.

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